Privacy Policy

Last Updated: 28th October 2023.

1. About Our Privacy Policy

ELAIENEI CREATIVE ("ELAIENEI CREATIVE," "we," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we may collect when you visit our website, how we use that information, and how you can control the collection, correction, and deletion of your information. This Privacy Policy applies to our website, www.elaienei-creative.co.uk, referred to as the "Site." Terms not defined in this Privacy Policy have the meanings ascribed in our Terms and Conditions.

We are committed to maintaining the trust and confidence of visitors to our website and subscribers to our newsletter. Your personal details will not be used in any way that you have not agreed to and we will never sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

2. Information We Collect

We may collect Personal Information, such as your name, email address, and other personally identifiable information when you place an order to purchase something from our website. Your correspondence with us, including email messages and your User Content, may also be retained.

When purchasing our products you will be required to provide your name, email address and billing address. We use Stripe to handle any payments and this information is required by them to approve the transaction. Any payment details such as card/bank information is stored on Stripe’s servers. Please see Stripe’s privacy policy for more information.

We may also use a third-party service, Google Analytics, to collect anonymous standard internet log information and details of visitor behaviour patterns. This helps us to identify which pages are visited and also helps us to analyse data about web page traffic so that we can improve our website and tailor it to our viritors needs.

Google Analytics cookies* do not contain any personally identifiable information. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come from and the pages they visited. For example, while you visit our Site, we'll track:

• Products you’ve viewed.

• Location, IP address and browser type

• We’ll also use cookies to keep track of cart contents while you’re browsing our site

*Cookies are small data files temporarily stored on your computer and devices by web browsers. These cookies collect information about your browsing behaviour, such as pages visited, links clicked, and your general website journey.

We use cookies to enhance site functionality, analyze traffic patterns, and manage offers and codes. Rest assured, we do not use cookies to capture personal information.

You have the option to accept or decline cookies. While most web browsers automatically accept cookies, you can adjust your browser settings to decline them. Disabling cookies may affect some site functions.

For more information on cookies and how to manage or delete them, visit www.allaboutcookies.org and www.youronlinechoices.eu.

3. How We Use Your Information

We use the Personal Information you provide or that we collect to operate, maintain, and enhance the features and functionality of the Service.

We use your information to provide the Service under our agreement with you and for legitimate interests, including optimising the products and services we offer on the website and informing you about our products, services, and promotions.

4. How We Share Your Information

We do not rent or sell your Personal Information. We may share your Personal Information with third parties, including hosting providers, payment processors, and customer support providers, to provide the Service. These third parties will be contractually bound to protect your Personal Information. Your data may be stored in locations outside of our direct control.

5. How We Protect Your Information

While we make efforts to safeguard your data (e.g. this website is encrypted using an SSL certificate), we cannot guarantee the security of information transmitted to ELAIENEI CREATIVE, which means, we're not able to guarantee that your information shared with us will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Your privacy settings may be impacted by third-party functionality, and we are not responsible for their security measures. Please note that you share your personal details with us at your own risk.

6. Your Rights

You are entitled to access the personal information that we hold. Email your request to us at hello@elaienei-creative.co.uk. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

6. Privacy Policy Changes

We reserve the right to alter our privacy policy. The most recent version is always displayed on our website. If changes have consequences for data processing.

7. Governing Law

This Privacy Policy is governed by the laws of Scotland. Any legal action or proceeding relating to your use of our Service shall be instituted in the courts of Scotland.

8. Contact Us

If you have any questions or concerns regarding our Privacy Policy, please contact us at hello@elaienei-creative.co.uk. We are here to help and provide necessary clarifications.