Returns & Refunds

Due to the nature of products, once you've downloaded or opened a digital product, it is deemed used and, as such, regrettably, non-refundable.

Before making a purchase, we encourage you to give each product a good look. If you have any questions or need help deciding if a product fits your project, just give us a shout. We're super-friendly and here to assist!

If you run into any technical hiccups while using a downloaded product, drop us a line at We'll jump on it and do our best to help sort things out pronto.

In those rare cases where a technical glitch can't be fixed, we've got you covered with a full refund.

And if your purchase isn't quite what you expected, don't hesitate to let us know. We'll explore potential tweaks, adjustments, or alternatives with a big smile. If we can't find the perfect solution, we might be able to issue you are full or partial refund but it is the sole discretion of ELAIENEI CREATIVE to do so. 😊